Refund & Cancellation Policy

Scope

This policy applies to paid lessons offered by CloudAppIQ Digital: the Momentum & Trend Strength Intensive, Private Chart Sessions, Indicator Clinics, and the Weekend Momentum Primer. It does not cover goods we do not sell, software subscriptions, or third-party brokerage products.

Eligibility window

Refund requests must be emailed to hello@cloudappiq.digital within the timeframes below, with your full name, lesson name, and payment date. Phone notices to 02-29991694 should be followed by an email for our records.

Intensive (six-evening cohort)

• Full refund of tuition paid (including deposit) if you cancel in writing 14 or more days before Evening 1.
• Partial refund of 50% of tuition if you cancel between 13 and 7 days before Evening 1.
• No tuition refund for cancellations inside 7 days before Evening 1, or after the cohort has begun, except where we cancel the cohort.
• If we cancel or postpone an intake, you may transfer to the next intake or receive a full refund of amounts paid.

Private Chart Sessions

Cancel or reschedule with at least 48 hours’ notice for a full credit toward a future session. Cancellations inside 48 hours forfeit the session fee unless illness is documented. Packages of four sessions are refundable for unused sessions at the package unit rate if cancelled 7 or more days before the next booked hour; started prep work already delivered may be deducted at NT$600.

Indicator Clinic

Clinic fees are refundable if you cancel 24 hours or more before the start time. Later cancellations and no-shows are non-refundable. Seats may be transferred to another person with email notice before the clinic begins.

Weekend Momentum Primer

Cancel 7 or more days before the Saturday for a full refund. Inside 7 days, we offer a transfer to a later primer date; if no later date is scheduled within three months, we refund 70% of the fee.

Non-refundable items

• Consumed private-session prep already completed when you cancel late
• Printed materials already produced for a named participant after the production cutoff (typically 5 days before Evening 1)
• Administrative bank fees charged by your bank on refunds (we refund the net lesson fee we received)

Deposits

Intensive deposits of NT$5,000 secure a seat and are applied to tuition. Deposits follow the intensive refund schedule above. A deposit is not an extra fee on top of published tuition.

No-shows

Missing a session without notice counts as a taken seat. For intensives, a single missed evening is not refundable; we may share worksheet PDFs for that evening at instructor discretion but do not re-run the class privately without a new booking.

Work already started

Once a private session has begun, that session fee is earned. For intensives, after Evening 1 begins, remaining evenings are non-refundable except when we cancel the remainder of the cohort.

Purchased materials

Worksheet packs included in tuition are yours to keep after distribution. Separately purchased printed packs (if offered) are non-refundable once collected.

Processing time and method

Approved refunds are returned by bank transfer to the original payer within 14 business days after approval. We do not offer cash refunds at the studio. You are responsible for providing accurate account details.

Rescheduling

We allow one complimentary reschedule of a private session with 48 hours’ notice. Additional reschedules may incur a NT$400 administrative fee. Cohort start dates are fixed once confirmed; individual evening swaps are generally not available.

How to request a refund

Email hello@cloudappiq.digital with subject line “Refund request”, or write to Lane 609, Sec.5, Chung Hsin Rd., San Chung City, Taipei Hsien. Include proof of payment. We confirm receipt within two business days.